Privacy Policy

1. Introduction

DidTheyChange, operated by LoserLab (“we,” “us,” or “our”), is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data. We monitor other companies’ policies for a living, so we take ours seriously.

2. Information We Collect

Account information: When you create an account, we collect your email address and name through our authentication provider, Clerk.

Payment information: If you subscribe to Pro, payment processing is handled by Stripe. We do not store your credit card number, expiration date, or CVC on our servers.

Usage data: We collect basic usage information such as pages visited and features used to improve the Service.

Custom URLs: If you add custom URLs for monitoring as a Pro subscriber, we store those URLs in association with your account.

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Send email digests if you have opted in (Pro subscribers)
• Process payments through Stripe
• Communicate service updates and important notices
• Improve the Service based on usage patterns

4. What We Do Not Do

• We do not sell your personal information to third parties
• We do not use your data for advertising purposes
• We do not share your custom monitored URLs with other users
• We do not track you across other websites

5. Third-Party Services

We use the following third-party services:

• Clerk for authentication and user management
• Stripe for payment processing
• Resend for transactional email delivery
• Railway for hosting infrastructure

Each of these services has its own privacy policy governing their handling of your data.

6. Data Retention

We retain your account information for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as billing records).

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your data in a portable format
• Opt out of email communications at any time

To exercise any of these rights, contact us at support@didtheychange.com.

8. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. Our authentication provider (Clerk) may set cookies necessary for sign-in functionality.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify registered users of material changes via email. The “last updated” date at the top reflects the most recent revision.

10. Contact

Questions about this policy? Reach us at support@didtheychange.com.